Refunds & Returns

Last updated: 13 October 2026

1. Our approach

We want ordering from Soli to feel straightforward. This policy explains change-of-mind cancellations, returns and what happens if something arrives damaged or incorrect. It does not affect your statutory rights.

2. Changing your mind

We hope you love your Soli, but if you change your mind, you have the right to cancel your eligible online order within 14 days of receiving it. To request a cancellation, please email hello@wearesoli.com with your name, order number and full address. For eligible returns, please send the products back within 14 days of notifying us. Customers are responsible for return postage costs where the return is due to a change of mind. For health and hygiene reasons, we cannot accept change-of-mind returns of sealed supplements that have been unsealed after delivery, where the statutory exception applies. If your Soli arrives damaged, faulty or incorrect, please contact us and we'll help put things right. Your statutory consumer rights are unaffected. If eligible, send the goods back within 14 days after telling us you wish to cancel. Suite 912 Infinity Store & Work, The Moda Centre, Stirling Way, Borehamwood, United Kingdom, WD6 2BW.

3. Sealed supplements

For sealed products that are not suitable for return due to health protection or hygiene reasons, the change-of-mind cancellation right may be lost if the seal is broken after delivery. For eligible change-of-mind returns, keep products unopened, sealed and suitably protected in transit.

If a product is faulty or not as described, your statutory rights apply even if the seal has been opened.

4. Return costs and refunds

For a change-of-mind return, you are responsible for return postage . We refund eligible returned items and any standard outbound delivery charges required by law; premium delivery upgrades are not necessarily refundable. We will refund within 14 days after receiving returned goods or evidence that they were sent back, whichever is earlier, where applicable. Refunds are normally issued to the original payment method. We may make a lawful deduction for handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

5. Damaged, faulty or incorrect orders

If a bottle arrives broken, leaking, incorrect or otherwise faulty, please do not use it. Email hello@wearesoli.com with your order number, a description and, if safe, photographs of the product and packaging. We'll help arrange an appropriate remedy, such as replacement or refund, in line with your rights. Please contact us promptly so we can investigate with our delivery partner. We do not impose a short reporting deadline that removes your statutory rights.

6. Pre-orders

You can request cancellation of a pre-order before dispatch by contacting us. Your statutory rights remain available. If we cannot meet an agreed dispatch or delivery arrangement, we will explain your options. .

7. Bundles and promotions

If you return only part of a discounted bundle, any refund will reflect the offer terms clearly disclosed at purchase, without reducing statutory rights.

8. Contact and model cancellation notice

Email: hello@wearesoli.com. Postal returns: Suite 912 Infinity Store & Work, The Moda Centre, Stirling Way, Borehamwood, United Kingdom, WD6 2BW. Please include order number and items being returned. Cancellation notice template (optional): ‘To Soli Nutrition Ltd: I hereby give notice that I cancel my contract for the sale of [items], ordered on [date], received on [date]. Name: [name]. Address: [address]. Date: [date].’